Returns & Exchanges

At Sunber, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unaltered condition. If you are not happy with your hair, our dedicated support team is here to assist you with a seamless exchange or refund process.

Return Process

• 1.
  Submit a Request

  Contact our customer service team via email or live chat within 30 days of receiving your order to initiate the return process.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the designated return shipping address.

• 3.
  Pack and Ship

  Securely pack the hair in its original packaging, ensuring the lace is uncut and the product is unused, then ship it back using a trackable service.

• 4.
  Inspection and Refund

  After our quality control team inspects the returned item, your refund or exchange will be processed within 3-5 business days.